The service
Belda is the Autonomous Revenue Operating System. It researches the companies you sell to, writes letters in your name from your own mailbox, answers the replies, books meetings on your own calendar and keeps the record of all of it. These terms cover the product, the website at belda.ai and the Belda browser extension. We change and improve the product as we go; we do not take away something you rely on without telling you first.
Your account
Your organization holds the workspace and decides who gets a seat in it. Keep your sign-in to yourself, and tell us if you think someone else has it. You are responsible for what the seats in your workspace do. You must be old enough to enter a contract where you live, and you must have the authority to connect the mailboxes, calendars and accounts you connect.
What you may not do
Do not use Belda to send anything unlawful, deceptive or abusive; do not use it to write to people who have told you to stop; do not use it to get around a rule that binds you, whether that is a law, a platform's own terms or your employer's policy. Do not try to reach another workspace's data, to break the product, or to resell it as your own. We can suspend a workspace that is doing any of this, and we will say why.
The agent acts on your instruction
Belda works for you. It writes in your name, from your mailbox and your calendar, under rules you set, and every letter and every booking passes one gate that you configure and can see. What goes out is yours. You decide who is written to, what is said and how often; you are responsible for whether that is allowed where you and the recipient are, for the claims in your own letters, and for the data you put into your workspace. We build the gate, the record and the stop button, and we do not decide your market's rules for you or tell you what is legal there.
The agent drafts with a language model, so a draft can be wrong. Read what you send. A setting that lets a kind of reply go out without a press is yours to turn on and yours to turn off, and turning it on does not move the responsibility for what leaves.
Your data
Your workspace's data stays yours. We hold it to run the service for you, we handle it as the privacy page describes, and we do not sell it or train a model on it. You can export it while your workspace is open, and you can take it with you when you leave.
How Belda gets better
Belda may, in future, learn from de-identified patterns across its customers, so that each one starts from the best known approach for their market and industry. It does not do that today. When it does, it will read only workspaces where taking part is switched on, and only once at least ten workspaces are taking part. What crosses between workspaces is de-identified and aggregated: market, industry, company size band, the shape of a sequence, the class of a reply, whether a meeting was booked and held, and timing. What never crosses: personal data, the text of any message or transcript, company names, prices, amounts and internal figures. A pattern is used only when it rests on at least ten workspaces and two thousand contacts and no single workspace supplies more than forty percent of it. Any workspace can switch this off in Settings at any time; a workspace that switches it off also stops receiving the shared patterns.
Availability
We want Belda up and we watch it, but no service is up every minute. We may take it down for maintenance, and we try to do that when it costs you least.
Fees
Fees, the currency, the billing period and what happens when an invoice is late are as agreed in writing between your organization and us. There is no public price list. Where a service inside Belda is metered, the product shows what has been used before it is billed.
Ending it
Your organization can end its use of Belda as the written agreement says, and so can we, on notice. We can suspend a workspace at once if it is being used in a way that breaks the section above, if an invoice goes unpaid after we have asked, or if we must for a legal or security reason. When it ends, you can take your data out first, and then we delete it as the privacy page says.
If something goes wrong
We do our work properly and we fix what breaks. But Belda is software connected to other companies' services, so we cannot promise that a letter always arrives, that a reply is always classified correctly, that a calendar is always right, or that a connection never fails. We are not responsible for what you choose to send, for what the people you write to do, or for a loss that follows from your own use of the product beyond what the law makes us responsible for. Nothing in these terms takes away a right the law gives you that cannot be signed away.
Changes to these terms
We change these terms as the product and the law change. If a change matters, we tell you before it takes effect, and the date at the top says when the current version started.
Contact
hussam@belda.ai for anything about data.
Belda is the Autonomous Revenue Operating System. It does the selling, and you say yes.
Belda Technologies, Inc., Dubai and Aarhus